Healthcare CRM Software Development: Benefits & Key Features

Healthcare CRM is a rapidly expanding sector in web development; this is in part because as more hospitals modernize their systems, there are many that need a company they can rely on.

S-PRO has been consistently rated one of the top web development companies in the West and is now expanding to healthcare CRM. We have over 250 employees across Europe, ready to help you with healthcare CRM solutions.

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What Is A Healthcare CRM Platform?

CRM stands for Customer Relations Management, and in healthcare, your “customers” are past, present, and future patients. With CRM systems for healthcare, every single interaction can be guided through automation as well as recorded for compliance; this can include appointments, pharmacy, referrals, telehealth, in-person visits, and more. All of this is securely protected in the cloud.

A medical facility using a healthcare CRM platform operates much more efficiently and can help their patients with better accuracy and in a more timely fashion. Hospital supervisors can also utilize their data to better understand their patients as well as target marketing for other services.

Healthcare CRM is therefore a natural evolution in the modernization of medicine.

S-PRO Healthcare CRM development services

S-PRO is offering the entire range of healthcare CRM development, from design to launch and beyond. As a leading developer in fintech we are highly cognizant of the privacy and security needs these systems demand. We are a team of specialists who have come together to share our expertise with the medical facilities of the world.
Full-cycle competencies
We begin with a free evaluation and proposed solution, which includes both a minimum as well as maximum budget estimate. Once you have accepted our proposal, our expert developers then work diligently to complete your system, on budget and on time.
Works on any platform
S-PRO CRM systems are designed to connect patients and providers from any desktop, mobile, or tablet, Mac or PC. Built-in encryption methods work seamlessly in the background to authenticate and protect these private connections. It’s as easy as dialing the phone or clicking a link.
Integrates with existing systems
You don’t need to start from scratch; we’ll connect the dots to make all your healthcare software systems work together in harmony. This includes EHR, PMS, RMS, patient portals, appointment setting, and both video and audio.
Custom CRM Development
Is your hospital or medical practice starting from scratch or have special requirements? No problem. S-PRO will work with you to develop a custom CRM solution that checks all your boxes.
  • Adaptable to changing requirements. Our agile method allows for growth and corrections.
  • Custom APIs to connect whatever tools you require.
  • Integrate with third-party apps or ecommerce to completely streamline your system.
  • Automation software and CMS integrations make communications and scheduling a breeze.
  • Migration solutions for legacy CRM makes sure you don’t leave any data behind.
  • Analytics shows you how well your tools are working for you and how you can better improve your services.
Custom CRM is not an insurmountable challenge. In fact, it is highly desirable as you can have better control over your data and software.
Specializing in medical CRM development
We understand how hospitals work and the tools practitioners and their support staff need in order to do their job. We deliver a system that is intuitive, yet secure and fully compliant. It’s this trifecta of promises that makes S-PRO one of the most coveted development companies in the healthcare space today.
Integration with EHR
Get more out of your EHR and EMR systems by integrating with medical CRM. This will allow for better insights and ultimately improve patient outcomes.
What We Offer
Dedicated HCRM Solution
S-PRO will design, develop, and deliver a dedicated healthcare CRM software solution that is tailored to your specific needs. You are in charge of its direction and scope.
What We Offer
HIPAA & GDPR Compliance
Compliance is essential in medical software, otherwise you could be fined or shut down. S-PRO will ensure the privacy and safety of the system by adhering to HIPAA and GDPR compliance guidelines as well as using the highest levels of security possible.
What We Offer
EHR/EMR Integrations
EHR/EMR are integral components that most hospitals already have set up. By integrating with a medical CRM, you can eliminate duplicate data and increase patient satisfaction with tailored marketing campaigns that also help with retention.
What We Offer
Smooth Cloud Migration
Transitioning to the cloud doesn’t have to be complicated or difficult. S-PRO will do all the heavy lifting in the background so your team won’t notice any delays or inconveniences. Security is of course paramount and will be included in the process.

Key Features Of Healthcare CRM Software

While there are many options, most healthcare CRM software have similar offerings. These include:
  • Centralized patient information. This makes it both more secure as well as accessible to all who need it.
  • Ability to schedule appointments. Keeping track of medical personnel availability as well as patient capacity is highly complex. Automated solutions can help you keep everything in sync.
  • Patient portal. Allows patients to access their medical records, contact a practitioner, and/or schedule appointments increases satisfaction and helps with their overall wellness.
  • Automated follow-ups. Making sure a patient is taking their medications and following through with their doctor’s instructions is a vital part of the process that can easily be scheduled with the system.
  • Detailed reports for performance evaluation. Find out where you are encountering problems with staffing or diagnoses before they escalate.
  • Integration with marketing. An underutilized feature in many hospitals, targeted marketing helps you reach more patients that will be receptive to other services.
  • Coordination with provider schedules. A doctor’s schedule can be erratic and complicated. With a CRM for clinics you can easily see availability and schedule with just a few clicks.
  • Patient medications can be reviewed, approved, and sent to pharmacies for prescriptions.
  • Integration with EHR/EMR. As mentioned earlier, medical records integration helps patients receive better care as they can be securely reviewed, transferred, and shared with other specialists.